Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.
Return Eligibility
To be eligible for a return, the item must be unused, unworn, and in the same condition in which you received it, with its original packaging. You will also need the receipt or proof of purchase.
How to Request a Return
To request a return, please contact us at pollyanna.new.york@gmail.com before sending the item back.
Approved returns must be sent to:
POLLYANNA New York
259 Glen Cove Avenue, Unit 251
Sea Cliff, NY 11579
Items returned without prior approval may not be accepted.
Return Shipping
Customers are responsible for return shipping costs when returning an item because of a change of mind or personal preference. Original shipping charges are non-refundable.
If we provide a prepaid return shipping label, the cost of the label may be deducted from the refund.
If the item is damaged, defective, or incorrect, POLLYANNA New York will cover the return shipping costs.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us promptly at pollyanna.new.york@gmail.com and include photographs of the item and packaging. We will review the issue and make it right.
Exceptions and Non-Returnable Items
Certain types of items cannot be returned, including perishable goods such as food, flowers, or plants; personal care products; hazardous materials; flammable liquids or gases; custom-made products; and personalized items.
Gift cards and items clearly marked “Final Sale” cannot be returned.
Please contact us at pollyanna.new.york@gmail.com if you have questions about whether a specific item is eligible for return.
Exchanges
The fastest way to receive a different item is to return the original item. Once the return is accepted, you may place a separate order for the new item.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving it, without providing a reason, subject to applicable law. The item must be unused and in its original condition and packaging, with proof of purchase.
Refunds
We will notify you after we receive and inspect your return. If the refund is approved, it will be issued to your original payment method within 10 business days.
Your bank or credit card company may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at Ann.strlc@gmail.com.